Refunds and cancellation

Last updated: 24 October 2026

1. Paying for a plan

A plan (the monthly plan or the block plan) is paid once, through our payment provider, before it starts. A plan is never renewed or charged again automatically. A monthly plan ends after 30 days; a block plan expires at the end of its 365 days. To continue, you buy a new plan.

2. Refunds

• You can ask for a refund within 3 days of your payment if you have not used the plan.
• Once the plan has been used, it is not refunded; after 3 days it is not refunded either. The plan stays active until its end date.
• What counts as "used": [to be confirmed].
• To ask for a refund, write to contact@irtaki.net (or call +213540051950) with the e-mail address of your account and the date of the payment. Refunds are made by our team through the payment provider; how long the money takes to reach you depends on the provider and your bank.

3. Cancelling

You can stop using the service at any time. A plan you paid for stays active until its end date; stopping earlier does not, by itself, give a refund (see section 2).

4. Deleting your account

If you delete your account while a paid plan is active, the plan ends when you ask for the deletion. The refund rule in section 2 applies. If you then keep your account (by signing in before the deletion date), the plan that ended does not come back.

5. If we suspend or close an account

If we suspend or close an account under our Terms of Use, what happens to a paid plan: [to be confirmed].

6. Contact

Questions about a payment or a refund: contact@irtaki.net, telephone +213540051950.